CHAPTER 2

·         Understanding Dialog happening in work place.

1.       Making And Handling Reservation (Membuat dan menangani pemesanan)

a.       Expressions used in making reservations

·         I’d like to reserve a room / a table/ a ticket/ a seat/ ..for this weekend

·         I want to book a single / double room.

·         How much is a single room per night ?

·         What is the rate for a single room ?

·         May I pay by check ?

·         Do you receive a credit card ?

·         Can I reserve a table for two for dinner tonight ?

·         Is there any flight to Hongkong at 2 pm on Saturday ?

·         Could you mention the exact date ?

b.      Expressions used for handling reservations

·         Good morning. Pati Hotel May I help you ?

·         Yes sir, what kind/ sort of room do you need.?

·         When will you stay/ when will you be staying ?

·         I’m sorry madam,We are fully booked.

·         It’s  Rp. 500.000 per night plus 15 % tax.

·         When will you be flying ?

·         I’m sorry all rooms have been booked.

·         May I have your name / address/ number ?

·         You are confirmed sir/madam.

·         How long will you stay ?

·         How would you intend to pay ?

Activity 1. Play the video and Listen Carefully  !

Hotel Clerk: Hello. Sunnyside Inn. May I help you?

Man: Yes, I'd like to reserve a room for two on the 21st of March.

Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?

Man: No. March, not May.

Hotel Clerk: Oh, sorry. Let me see here. Hmmm.

Man: Are you all booked that night?

Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.

Man: How much is that?

Hotel Clerk: It's only $200 dollars, plus a 10% room tax.

Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?

Hotel Clerk: Well, would you like a smoking or a non-smoking room?

Man: Non-smoking, please.

Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room.

Man: Well, how much is the non-smoking room on the 20th?

Hotel Clerk: $80 dollars, plus the 10% room tax.

Man: Okay, that'll be fine.

Hotel Clerk: All right. Could I have your name, please?

Man: Yes. Bob Maexner.

Hotel Clerk: How do you spell your last name, Mr. Maexner?

Man: M-A-E-X-N-E-R.

Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th.

Man: Okay. Goodbye.

Activity 2. Read the following dialogue carefully !

·         Reserving a room by phone

·         X : Pati Hotel Good morning.

·         Y : Good morning. My name is Budi. I’d like to make a reservation for next month. Is that possible ?

·         X : Could you mention the exact date ? I’d also like to know how many rooms you need ?

·         Y : Of course. I need two double rooms and we’ll be there for three nights from 12^th until 15^th  of   

·               February.

·         X : Fine. Wait a moment please. I’ll check  it  for you.  (After checking ) You are confirmed Mr. Budi. You

·              reserve 2 double rooms for three nights from 12^th until 15^th next month.

·         Y : That’s right.

·         X : Mr. Budi, may I have your full name and address ?

·         Y : Sure. The name is Budi Haryanto and the address is Jl. P. Diponegoro No. 14 Pati. Did you get that ?

·         X : Yes. Mr. Budi Haryanto, Jl. P. Diponegoro No. 14 Pati. Could you give me your telephone number ?

·         Y : 081325762443

·         X : 081325762443. Thank you.

·         Y: By the way, what’s the rate for a double room ?

·         X : Rp.500.000 per night plus 21 % tax.

·         Y : That’s OK. Thank you very much.

·         X : You’re welcome Mr. Budi. We’re looking forwards to seeing you. Good bye.

2.       Making and Handling complaints (Menyampaikan dan Menangani Keluhan)

a.       Expressions used for making complaints

·         Excuse me I’d like to make a complaint .

·         I think there’s a mistake in our bill.

·         I am sorry to say but I am not satisfied with …

·         I am dissastisfied with your …

·         I am a bit disappointed with….

·         It’s not really what we want.

·         I want to speak to the manager.

b.      Expressions used for handling complaints

·         I am sorry sir. I guarrantee it won’t happen again

·         I am sorry sir but it is already mentioned in the brocure.

·         Thank you sir. We are happy to receive any complaint.

·         I’m sorry madam. I’ll have the cashier check the bill.

·         I’m sorry sir. I’ll have someone fix the problem right away.

3.       Making arrangement. (Membuat janjian)

·           Can we meet after lunch ?

·           I’d like to make an appointment to see the manager at 5 pm.

·           Could I speak to …?

·           Would I be able to have an arrangement to see you tomorrow at 10?

·           Certainly/ sure / of course

·           Would you be able to come on Friday at 9 ?

·           Yes that’s fine.

·           I am not available at 10

·           I am sorry I am not free at that time. Could you suggest another time ?

4.       Confirming and Cancelling reservation / arrangement (Menegaskan dan Membatalkan pesanan/ janjian)

a.       Confirming arrangement/ reservation

·         I would like to confirm my arrangement/ reservation

·         I need to confirm my booking

·         I want to confirm my ticket

ü  Certainly

ü  Sure

ü  Fine

                                                                  

b.      Cancelling  arrangement/ reservation

·         I regret to tell you that I will have to cancel my booking/ arrangement.

·         I am sorry that I have to cancel  my ticket

ü  Oh that’s too bad

ü  Oh that’s very bad but I’ll wait your other confirmation

5.       Modal ” would “ to express past habits (would untuk mengungkapkan kebiasaan lampau)

·         I would play  football  with my friends after school  when I was 8.

·         When I was a child, my mother would tell me a story before I slept.

6.       Conditional Sentences

CONDITIONAL SENTENCES

(Kalimat bersyarat/ Pengandaian)

Type I       :   IF + S + VERB I ….., S + WILL/ SHALL  + VERB I

Type II     :   IF + S + VERB II …, S + WOULD/SHOULD + VERB I

Type III    :   IF + S + HAD + VERB III …, S + WOULD / SHOULD + HAVE + VERB III

Example of Type I:

1.       Muna will have a birthday party next week.

Our responses :

·         If she invites me, I will come

·         If she invites me, I will give her a nice gift

·         If she doesn’t invite me, I will be angry

Example of Type II

1.       Boby is having a  wedding party in Pati Hotel now. He doesn’t invite me.

Our response  :

·         If he invited me, I would come.

2.       I am not The Indonesian President.

Our imagination :

·         If I were  The President, I would build an airport in Pati

Example Of Type III

1.       Last night Ida had a party. She didn’t invite me.

Your imagination :

·         If she had invited me, I would have come

Exercise ! Build into Conditional sentences I, II, III !

1.       We (become) clever if we ( study ) hard.

Type I    : We will become clever if we study hard

Type II  : We would become clever if we studied hard

Type III : We would have become clever if we had studied hard.

2.       If You (practise) hard you (be) skillful.

Type 1 : If you practise hard, You will be skillful.

Type 2 : If you practised hard, you would be skillful.

Type 3 : If you had practised hard, you would have been skillful.

3.       If you (listen ) to the explanation you (understand)

Type 1 : If you listen to the explanation, you will understand.

Type 2 : If you listened to the explanation, you would understand.

Type 3 :  If you had listened to the explanation, you would have understood.

4.       If he (not get up ) late, he (not come) late to school.

Type 1 : he will not come late to school if he doesn’t get up late.

Type 2 : he wouldn’t come late to school if he didn’t get up late.

Type 3 : he wouldn’t have  come late to school if he hadn’t got up late.

5.       If they (catch) the 5 am train, they (arrive) at there at 3pm

Type 1 : they will arrive at there at 3 pm if they catch the 5 am train.

Type 2 : they would arrive at there at 3 pm if they caught the 5 am train.

Type 3 : they would have arriveds at there at 3 am if they had caught  the 5 am train.

6.       If he (be not) sick he (play) with us.

Type 1 : if he isn’t sick he will play with us

Type 2 : if he were not sick he would play with us

Type 3 : if he had not been  sick he would have played with us

7.       If he ( have) a car  she (love ) him

Type 1 : if he has a car she will love him

Type 2 : if he had a car she would love him

Type 3 : if he had had a car she would have loved him

8.       If the car (be not) broken, we (not walk)

Type 1: If the car is not broken, we will not walk

Type 2: If the car were not broken, we should not walk

Type 3: If the car hadn’t  been  broken, we should nothave walked

9.       If you (work) hard, you (be) wealthy.

Type 1: If you work hard, you will be wealthy

Type 2: If you worked hard, you would be wealthy

Type 3: If you had worked hard, you would have been wealthy

10.   If the weather (be) bad, the flight (be) delayed

Type 1 :If the weather is bad the flight will be delayed

Type 2 :If the wether were bad the flight would be delayed

Type 3 :If the weather had been bad the flight would have been delayed

Uan 2009/2010 No. 24.

Beyonce : I’ve got  a problem, Shakira. I borrowed John’s MP3 player and I lost it.

Shakira    : Well, … I would buy him a new one. We have to be responsible.

a.       If you had lost it

b.      If I were you √

c.       If I find it

d.      If I have enough money

Conditional Sentence without “IF”

1.       Unless   = If…..not

a.       If you don’t come, I won’t either.

= Unless you  come, I won’t either.

b.      If he doesn’t have the invitation, he won’t come

= Unless he has the invitation, he won’t come

c.       If she didn’t leave early, she would miss the train

= Unless she left early, she would miss the train.

2.        If    …..were       = Were…..    (conditional Sentence Type II)

a.       If you were here, you would meet her.

= Were you here, you would meet her.

b.      If she were not sick, she would go.

Were she not sick, she would go

3.       If ….had  + Verb III  ..  = Had …….Verb III   (Conditional Sentence Type III)

a.       If they had worked hard, they would have been rich.

= Had they worked hard, they would have been rich.

Subjunctives

(Pengharapan)

…..wish                        = …berharap jika saja…

….if only                      = jika saja..

….as if/as though        = seolah- olah

Would rather               = lebih suka..

Study the following examples and pay close attention to the red underlined parts !

1.       Fact                        : I am not rich (Simple Present)

Subjunctive        : I wish I were rich (Simple Past)

                                  If only I were rich

                                  My wife wishes I were rich

                                  My wife would rather I were rich.

2.       Fact                        : I don’t have much money (Simple Present )

Subjunctive        : I wish I had a lot of money (Simple Past )

                                   If only I were rich

3.       Fact                        : She will go tomorrow (Present Future)

Subjunctive        : If only she wouldn’t go tomorrow (Past Future)

                                  I wish she would stay longer with us (Past Future)

4.       Fact                        : I was absent yesterday (Past Tense)

Subjunctive        : I wish I hadn’t been absent yesterday (Past Perfect)

5.       Fact                        : Mother has been sick for two days. (Present Perfect)

Subjunctive        : We wish she hadn’t been sick.               (Past Perfect)

6.       Fact                        : She doesn’t know about the accident (Simple Present)

Subjunctive        : She acts as if she knew  it. (Past Tense)

7.       Fact                        : He were not rich. (Simple Past)

Subjunctive        : He pretended as though he had been a millionaire. (Past Perfect)

Note :

1.       The meaning of the subjunctive is contrary to the fact,

2.       Tense used in Subjunctive is the past form of tense used in the fact